CRO Software Refund Policy

PRODUCTS AND SERVICES:

We encourage you to try before you buy, and have made free, full feature trials of all our products available to all customers.

In fact, we insist that you try our products first and experience its many features and fantastic performance first-hand – before making a purchase!

If your trial period runs out before your evaluation is complete, we’ll even extend your trial. Just let us know. As you can imagine, with our liberal trial programs, we get very very few refund requests. However, if for some reason, you ask for a refund, we’ll still give it to you. There are a couple of points you need to know in this context, though:

If you do ask for a refund, you need to ask within 30 days of buying the product for yearly/annual payments. For Monthly payments, it should be within the first week of the purchase (pro-rata refunds will be given till the 15th day of the purchase date – after 15 days, no refunds will be provided).

Please note that our payment gateway may not refund us transaction commissions. When you buy something online from us, they (separately) charge us a percentage of your transacted amount. Hence, any refunds you may receive will be ‘net of transaction commissions’ that may have been charged by our payment gateway – simply because those costs have already been (separately) charged to us.

Please try and ask nicely! It simply makes everyone’s day better.

Of course, standard disclaimers apply, and we reserve the right to change our refund policy as we deem appropriate. Legalese aside, we’re pretty straightforward and very easy to work with! Find out for yourself.